Dear ,
Thank you for choosing iHerb for your natural product needs. We received your inquiry regarding your recent attempt to order that indicates the credit card was declined. IHerb does not receive the specific reason as to why the charge has been declined as this may involve the disclosure of personal information. We are only told by your credit card provider that the charge is either accepted or declined.
Please understand that credit cards can be declined for various reasons. These reasons can include has limits for internet transactions, funds are not currently available, the numbers entered are incorrect, etc. Also if this is an international transaction your credit card may not be set up for that type of transaction or that you have had recent charges that your credit card provider feels are suspicious and they have locked your account. To rectify this issue, we encourage you to contact your credit card provider to inquire as to the reason the card has been declined.
We sincerely apologize for any inconvenience this may have caused. Please let us know if there is anything else we can assist you with. We look forward to serving your needs in the future.
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