Countries’ efforts to develop e-government therefore need to go hand in hand
with their efforts to increase demand. Figure 7.3 presents 193 United Nations
Member States’ efforts to increase e-government uptake through provision of
usage-facilitating features; in comparison with the level of their efforts to provide
(non-usage specific) e-government features. Usage-facilitating features include
features of usability, usage monitoring and tracking, user feedback and usage
promotion; which reflect countries’ efforts to increase usage.
Figure 7.3. Usage-facilitating features in comparison with other e-government
features for 193 United Nations Member States