Dear (CUST NAME),
Thank you for choosing iHerb for your natural product needs. We understand how it can be frustrating when duties and
taxes are charged and we do our best to provide all the information regarding international shipping during checkout to
avoid any confusion. A quick explanation of these possible charges can be found underneath each shipping method
available when you are in your shopping cart via iHerb.com.
Unfortunately, iHerb does not have a way of providing specific amounts for the duties and fees to our customer’s
before-hand as it is determined by customs and the courier is simply the collector. If you choose not to pay the fees
incurred by customs, the package will be rerouted back to iHerb and once the package is received, we will refund the
amount, minus any shipping charges. Please note, there are times when customs decides not to reroute the package and
discards of the contents. If this happens, iHerb will not be able to refund the order.
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