Hello,
I would be happy to assist you with your concern. However before we proceed, we would need to verify your account first. Please provide as much of the below information as possible.
• List all possible emails that you would have used on the NC Account.
• Billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used ONLY. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase. If you have an Order ID number from a previous purchase on your NC Account, please provide that as well.
• Provide location (City and Country) at the time of account creation.
• What date of birth did you use when you created the account?
If the information you provided is not sufficient, we will be requesting for additional information in order to investigate your issue further.
I look forward to your reply.
Regards,