There are many ways of communicating in writing. We can write letters
or reports. A record of formal meetings is called the minutes of
the meeting. But the simplest way of communicating in writing is to
send a memo or, now that many people use computers at their desks,
emails.
Writing memos and emails isn’t difficult. If you keep to some simple
rules you will ensure that your communications are clear and easily
understood. Good communication means that the people you are
communicating with receive your communication, read what you have
written, understand what you want to say and do whatever you wanted
them to do. In this session you will find out how to do that so that
you write effective memos and emails.