Frequently Asked Questions
How do I report content?
Visit www.stardoll.com to report content.
How can I retrieve lost or forgotten passwords?
If you have lost or forgotten your password, you can easily generate a new password that will be sent to your own or to your email address. Just click on the link below:
Get a new password
Where can I find a list of my purchased items?
These can be found in your suite.
I’m having problems accessing my account. How do I reach customer service?
Visit www.stardoll.com, for details of how to contact customer service in your language.
Who is Stardoll aimed at?
Anyone! But mainly girls (and boys) 13 and older.
What is a KidSafe membership?
If you are under 13 and register for a Stardoll membership you will automatically get a Kidsafe membership. If you are older than 13 but still would like to Activate the Kidsafe membership go to My account/Settings and choose Activate Kidsafe. As a Kidsafe member you have access to all doll related games and features and you can access other member's albums and own dressed up dolls. However as a Kidsafe member you can't write any content on your own, like your own user presentation, StarBlog, Clubs or guestbook, and you can't access other users' own written content. You also cannot communicate with other members using our message center or any other forum.
Click here to view our privacy policy