1.“I trust your competitor. We’re comfortable with them. why do i prescribe your brand?”
2.“We have a long-term relationship with the competitor’s rep. He has never let us down. Why would we pull business away from her?” – Physician
3.“Your predecessors did a terrible job. We were like a revolving door – five reps in five years. Why should we take a chance on you?”
5.“We’re planning on consolidating vendors. Why should you be one of the vendors we continue to work with?” – Purchase Incharge
6.“I’ve been offered studies by other companies. What can you do for me?” – Physician
7.“We buy a lot from your company beyond what you rep. Shouldn’t we be getting a discount on all of our volume?” – Director, Purchase
8.“I don’t like you offering free samples to our physicians – they get excited, want the products, but I’m the one left telling them ‘no’ because of costs.” – Director, Purchase
10.“You don’t have enough clinical data to support your claims.” – Physician
11.“We did a clinical evaluation with your predecessor and it got a good review, but no one felt strongly about adopting it. So, the consensus was to stay the course with what we’re using right now.” – Head Nurse
12.“Safety is a concern for us. We don’t believe the benefits you claim outweigh the risks.” – Director
13.“Your new product development really seems to be slowing down. When will you come out with something new?” – Physician
14.“I understand you’re the ‘gold standard’, but I think the ‘bronze standard’ may work just fine for us in this case.” – Physician