At Aramex Origin 
 Shipments received at Aramex office are packed, scanned, reconciled. A discrepancy report (difference between the actual receive and what sent from customer) will be sent in case of any discrepancies.  Shipments will be sorted according to destinations.  Aramex will use its Line-haul network to send the shipments to their final destinations. 
5. At Aramex Destination 
Shipments that are sent to Aramex facility pass through the below: 
 All shipments will be scanned.  All shipments with clear addresses will be sorted as per Aramex sorting areas.  Undelivered Shipments will go through a calling process where each customer will be contacted 3 times in 3 consecutive working days to verify the address and agree on delivery time.  Upon capturing the delivery address of the customer, shipment will be sorted according to the area to go out for delivery as per the agreed time with the customer.  Customers have the option to collect their shipments from Aramex offices. 
6. Delivery Process 
 Aramex couriers are supplied with GPRS scanners to facilitate the delivery process and speed up the data transfer.  When arriving at the given address; the courier will capture the consignee name and signature, in addition to the time of delivery. The courier will also collect the COD amount.  The courier will capture the signature of the consignee on a scanner.  The captured data will be sent through GPRS and details can be tracked through www.aramex.com  Using EDI (integration) provides you with real-time update of all shipments statuses at any stage from the time they leave your company until they get delivered. 
7. COD Management 
 Upon delivery, the courier will collect the amount of cash for the delivered shipment(s).  The cash amount will be settled to customer’s accounting department within a maximum of 7 working days.  Once a week, Aramex will settle payments for all the delivered and updated shipments.  A list of settled waybills will be linked to the cheques issued to your company via email.  Aramex will generate internal audits to make sure all delivered shipments are updated on COD System. 
8. Transit Time 
Shipments will arrive to destinations as per the agreed transit time: 
 Next day within CAIRO , Alex , canal main cities, and Delta main cities if pick up done before 5 pm , and 2 days if done after 5pm  Rest of Egypt and 2 to 3 working days.  Kindly check the restricted areas and areas with special deliveries attached. 
9. Shipments Holding Period 
Aramex will have different types of undelivered shipments:  Consignee refuses the shipment and requires the order to be cancelled.  Aramex could not reach the consignee on the provided telephone numbers in the 3 different attempts.  Shipments held at Aramex to be collected by consignee and consignee does not show up.  Consignee asks to hold the shipment as s/he is out of country.  Cash is not yet ready with consignee. 
Upon completion of all the 3 consecutive attempts, Aramex Origin will notify your company of the last status of these shipments on a daily basis. 
Within 24-48 hours, your company should notify Aramex what is to be done with each shipment. 
The maximum period a Domestic shipment can be held at destination is 7 calendar days. 
10. Returns Process 
 On a daily basis your company needs to inform Aramex about shipments to be returned.  Aramex will follow up with destinations and instruct them to return back shipments.  Shipments will be returned as bulk under once airway bill number which is linked in the system with the original airway bill number.  The returned waybills will be sent to your company at origin.  Aramex will deliver the returned shipments to your company’s warehouse (or agreed on location) and capture the name and signature on the delivery manifest sheet for each returned shipment. 
11. Reports and KPI reporting 
Aramex provides you with the ability to check the latest status of your customers’ shipments (paid, returned, delivered…) through the “Shipments Status Report” available on www.aramex.com 
Aramex can provide you with customized reports upon request, including: 
 Shipping reconciliation report  Cash reconciliation report  KPI monthly report