8.5.3 Property belonging to customers or external providers
The organization shall exercise care with property belonging to customers or external providers while
it is under the organization’s control or being used by the organization.
The organization shall identify, verify, protect and safeguard customers’ or external providers’ property
provided for use or incorporation into the products and services.
When the property of a customer or external provider is lost, damaged or otherwise found to be
unsuitable for use, the organization shall report this to the customer or external provider and retain
documented information on what has occurred.
NOTE A customer’s or external provider’s property can include materials, components, tools and equipment,
premises, intellectual property and personal data.