Since its groundbreaking in September 2001, Sofia has been the hub of Sutherland Global Services' leading-edge customer experience and business process outsourcing capabilities in Bulgaria. Sofia is the Capital of Bulgaria, the 15th largest city in the European Union, and home of two of our Bulgaria facilities. In August 2014, Sutherland opened a new facility in the coastal city of Burgas, for a grand total of three facilities in the country.