This chapter outlines the current situation of e-government
usage, particularly the efforts made by the 193
United Nations Member States. It examines various egovernment
service channels (including mobile and social
media), service channel mix and management in a
multichannel world, exploring effective channel management
strategies (with good opportunities) to increase eservice
uptake. The chapter also looks at selected issues
related to e-government service usage in several critical
areas which can generate high returns for sustainable development,
along with good practices; and provides concluding
observations, with some policy suggestions on
increasing e-service uptake.