owner's account but were unable to do so as the iCloud Account associated with the iDevice (358361061465799) is unfortunately marked by Apple as Lost/Stolen. This does NOT necessarily mean that the iPhone has been reported lost to the carrier - this is something totally different. It means the device/iCloud account has been reported using FindMyiPhone.
As stated on the website before purchase, it is not possible to remove the Activation Lock on iDevices which are in Apple's iCloud lost/stolen database using our Clean service. There will be a premium service coming soon which can unlock this device, we don't have an exact timescale just yet, so you will be informed as soon as it is available via email.
In the meantime, you have been given a voucher for the full value of your purchase, under the email address sahari33@hotmail.com which you can use on a different device or against a different unlock for a different unit, or you can save the voucher to use when the premium service is shortly launched.
As we have already prepared your unlock and incurred the unlocking charge, we cannot issue a card refund for handsets which are rejected for being on the blacklist (as per our terms and conditions).
There are numerous services such as http://cleancheck.me (FREE) which can be used to identify Lost/Stolen handsets.
As a goodwill gesture, you have been given a £39.99 Voucher for this unsuccessful iCloud Removal