a. Creating a better business environment.
Technology is a proven catalyst in increasing productivity and economic growth, especially in rural and underserved communities. [12] The use of ICT in government and the establishment of an e-government infrastructure help create a business-friendly environment by streamlining the interaction and improving the interface between government and business, especially SMEs. By cutting out redundancies in procedures and emphasizing immediate and efficient delivery of services, e-government creates the conditions that attract investors/ investment