• Making wise infrastructure investments
-Amount to spend on IT is complex question
.Rent vs. buy, outsourcing
-Total cost of ownership (TCO) model
.Analyzes direct and indirect costs
.Hardware, software account for only about 20% of TCO
.Other costs: Installation, training, support, maintenance, infrastructure, downtime, space and energy
.TCO can be reduced through use of cloud services, greater centralization and standardization of hardware and software resources