Hello dear,We have contacted the immigration service to know about the process, they told us that you are instructed to pay for your delivery charges fees to enable them to send your proceed documents to the embassy for your visa issuance, now go ahead and do as they directed you to enable them send your processed document to the Canadian embassy and try to inform us immediately you send the fees to them so that we will help you and facilitate things. Hope to welcome you soon. RegardRitz-Carlton Hotel Human Resources department.